Terms And Policies
To order any U.S.Tours package
Simply call us at 1-888-393-8687 and we’ll discuss the features and price of your tour, then provide a written quote. Note: Real people answer our phones. Once you accept we send a written order, for a signature, to confirm that prices and features are correct. Once you return a signed order, we begin tour production and will provide any sales flyers you wish. All quotes are subject to availability. No price or service is guaranteed until confirmed by our office.
Terms of Purchase
Unless stated to the contrary, your first deposit is due at 60 days prior. Balance Payment & Rooming Lists are due 30 days prior. Passenger Itineraries, Hotel Lists & Luggage Tags are available a few days after we receive your rooming list & balance payment. Your final Operations Booklet with detailed schedules, maps, notes, vouchers and etc. will arrive about 7-10 days before departure. Smiles and memories begin at time of service.
All Tours Include
Lodging and overnight accommodations are in first class hotels, motels, and resorts. Admissions and sightseeing costs as featured in the itinerary. All taxes and gratuities on featured services, and costs for baggage handling.
U.S. Tours offers one free with every 16 paid fares. On cruises the 3rd and 4th people in a room do not count toward your 16. On motorcoach tours they do. Please note, we are happy to change this 1/16 ratio, as you wish. If you want 1-10 or 1-40, we can make those adjustments, it simply affects the price.
Last Minute Booking Policy
We know sometimes you will have a customer who wants to go at the last minute. When this happens, simply call and let us know, we’ll do our very best to get them on board.
Motorcoach Tour Cancellation Policy
We hope to minimize penalties on customer cancellations. Should one of your members cancel and you replace them from your waiting list there will never be a penalty from us. Note however, that airlines and cruise ships often charge for name changes.
Missing a vacation is bad enough. Losing the money you paid for your vacation is even worse. The U.S. Tours Travel Protection Plan is an easy, affordable way to protect your travel investment! Our very affordable group rates provide protection and peace of mind when you travel..
U.S. Tours Cancellation Policy
- Loss of deposit with less than 30 days notice.
- 50% Loss of fare with less than 10 days notice.
- No Refund with less than 72 hours notice.
Air & Cruise Tour Penalties will vary from trip to trip depending on each airline and cruise ship’s policies. We offer a separate Insurance Policy that provides coverage against penalties as well as additional benefits. Please ask us for a copy.
International Border Crossings
On any tour leaving the United States, it is the responsibility of each passenger to have in their possession proper documents. It is the responsibility of the group leader to advise all passengers. Currently, to enter Canada, Mexico, most Caribbean Ports, Bermuda and the Bahamas, native-born U.S. Citizens must show:
- A valid U.S. Passport, or
- A Government Issued Birth Certificate (hospital issued Birth Certificates are not acceptable) with photo I.D. Cards.
Additionally, for airline & cruise security it is necessary to reserve every ticket with each passenger’s actual legal name, no nicknames. On all flights, even domestic flights, every passenger must show a government issued photo ID with spelling exactly as it is on the ticket.
Starting July 19th, 2017, all flights departing to the USA will be subject to a secondary security screening of all electronics larger than a cell phone (laptops/ipads/tablets, etc). You will be asked to remove all covers or casings from electronics prior to check-in. In addition, any electronic equipment in disrepair or broken screen will not be allowed to travel. Plan to arrive at the airport 3 hours prior to their flight as advised by TSA (Transportation Security Administration) and CESAC (Specialized Forces for Airport Security and Civil Association).
Starting January 22, 2018, passengers with a driver’s license issued by a state that is still not compliant with the REAL ID Act (and has not been granted an extension) will need to show an alternative form of acceptable identification for domestic air travel to board their flight. To check whether your state is compliant or has an extension, click here. Passengers with driver’s licenses issued by a state that is compliant with REAL ID (or a state that has been issued an extension) will still be able to use their driver’s licenses or identification cards.
U.S. Tours cannot be held responsible, and cannot delay a tour if any passenger is denied border crossing, or boarding onto a cruise ship or airplane. We recommend everyone obtain a Passport. Regulations regarding border crossings and identification are changing. Please suggest to your travelers that this is a good time to get a Passport.
Delivery of Documents
1) Motorcoach Packages: U.S. Tours Operations Books are not completed until 10-15 days before your departure, as stated on your Tour Confirmation. We can provide you with passenger itineraries at 30 days prior, once your Room List and Final Payment has been received. If you must have more information earlier than this, we can provide a tentative Operations Schedule – but it will not be finalized until the entire Operations Book is finalized. Passenger Itineraries contain hotel names & phone numbers, as well a daily sequential list of events. We do not provide individual passengers with times.
2) Cruise & Resort Packages: We forward Cruise Line & Resort Package documents upon receipt. Usually 21-30 days prior to departure.
As is common with other tour companies, U.S. Tours acts only in the capacity of an agent between tour members, travel service companies and other suppliers in all matters relating to arrangements for tour components. U.S. Tours, because of its status as an agent, and because it maintains no control over the personnel, equipment or operations of these travel service suppliers, assumes no responsibility for and cannot be held liable for any personal injury, property damages, or other loss, accident, delay, inconvenience or irregularity, from whatever cause, including the negligent act of third parties during a trip. In addition, we make no specific guarantee that the description of services and facilities provided by and of the various vendors involved in package travel are accurate. Further, U.S. Tours reserves the right to change or cancel tour itineraries, and any tour components or services, whenever U.S. Tours, in its sole discretion, deems such change to be necessary. All air fares, cruise fares, and rates for other transportation and tour services are based on fares in effect at the time of printing and are subject to carrier tariff changes, and supplier surcharges.